A fundamental feature of HelpHound
Ordinary 'feedback' sites are vulnerable to misuse and abuse...
- Self-reviewing - the Business (and staff/friends) giving itself good reviews
- Ranters - members with an axe to grind giving multiple bad reviews
- Out of date reviews - for example: a review of a restaurant two years ago may no longer be relevant
Weighted RatingTM automatically identifies such behaviour and either excludes such ratings altogether or by the 'individual member rating' - see below - gives such ratings such a low weighting as to render them ineffective.
We rate businesses AND members
HelpHound rates our individual members - simply put this means that...
- A member who is very active, balanced in their reviewing (some positive, some negative) and constructive in their comments will receive an above average weighting and their reviews will carry above average weight
- A member who rarely rates any businesses, and is, for example, always negative and unconstructive will receive a below average weighting and their reviews will carry below average weight
- A long-term member will have more say ('weight') than someone who has just joined. This prevents new users abusing the system, and also gives credit to those who have invested time in the community
Report reviews
On top of this we run a subjective reporting system where any member can report any review for attention by our moderators. We will then decide whether to...
- Delete the review (the reviewer and reporter will be notified)
- Suspend the review pending enquiry (the reviewer will be notified)
- To allow the review (the reporter will be notified)
Taken together all this forms Weighted RatingTM - a system unique to HelpHound
Register now to experience the benefits of Weighted RatingTM