HelpHound

I have alwasy found TK Maxx to be a good store. You do have to trawl through a lot of clothes and there can be a lot of mess due to over eager customers virtually pulling everything off the rails to find a bargain! I have purchased some great items of clothing from here for dirt cheap!

Oh dear. I have just had the most frustrating service in this store. I found a bag in the reduced section which didnt have a tag but seeing as everything had been marked down several times figured it would be a reasonable price. I got to the front of the till and the member of staff agreed that it was in the sale and that she would call someone to check the price. It took about 5 minutes for someone to come to the till and when she was asked to find out the price she looked blank. She then decided she needed to find help so she started walking up and down the aisles looking for help. This was the weird bit. She wasn't particularly short but she insisted on walking up and down each aisle as if there might be someone hiding on the floor. From where I was standing it was clear that there wasn't anyone else in the area she was in. She then eventually bumped into a colleague who looked to be of a similar age. They put their heads together and looked embarrassed and clearly didn't know what to do. Eventually the girl came back with a price and her fingers in her mouth. She said the bag was 12.99 and said that this was what her line manager had said. From the attitude of the girl she was speaking to I would be surprised if that was the line manager and felt that this was just an estimate between the two colleagues. I didn't buy the bag as it seemed too much considering it was in the sale, and also I wasn't sure if this was the correct price. When I decided not to buy the bag, rather than price it correctly they just put it back on the shelf.