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According to a recent report from Forrester Research

71% of all online shoppers read reviews before making a purchase. Don't be afraid of negative feedback. You might think that everything you put out there should be positive, but even a negative question or comment has the ability to turn prospects into customers. "It's an opportunity to show how you resolve issues with customers. It also shows that you value transparency, which customers like," Neal Creighton, CEO and co-founder of RatePoint